Fees & Policies

Your medical file is handled with the utmost respect for your privacy. The file will be accessed by your medical practitioner, and when necessary, for example in the absence of usual medical practitioner, by other medical practitioners in the practice. It may also be necessary for our staff to handle your file from time to time to address the administrative requirements of running a medical practice. Our staff are bound by strict confidentiality requirements as a condition of employment regarding your medical records.

Ordinarily we will not release the contents of your medical file without your consent. However, we advise that there may be occasions where we will be required to release the details of your file irrespective of whether you consent to the disclosure of information. This will occur where the law requires disclosure, such as pursuant to a subpoena.

We advise that as a patient of this practice you have rights of access to any information we hold concerning you. Should you wish to access this information we refer you to our handout entitled “Request For Personal Health Information”.

We welcome constructive feedback from our patients with a view to continually striving to improve the service we offer.

Click here for more information

We wish to advise from the 1^st of November there will be a small fee increase at Glen Iris Medical Group.  Our last fee increase was November ’21 and while we have tried very hard to maintain our current fee structure, significantly increased costs can no longer be absorbed.

If you are experiencing financial difficulty, please discuss this with your Doctor.

Fee Increase as of 1st November ’22

A standard consultation is $102.00 (Medicare rebate $39.75)
A long consultation/new patient consultation is $195 (Medicare rebate $76.95)
A prolonged consultation > 40 minutes is $260 (Medicare rebate $113.30)

SCRIPT AND REFERRAL FEES

There may be a $25 fee for all prescriptions, re-referrals and other administrative services without an appointment or your doctor may call you for a telephone consult. 

TELEPHONE and/or VIDEO CONSULTATIONS 

Telephone and/or video consultations are now available to all patients and can be booked online. Our standard fees apply.

Mental health reviews, Chronic disease plans can all be provided by video consultations. Our standard fees apply.

We are very sympathetic to patients who are suffering financial difficulty, please raise this directly with your doctor.

Consultations on Saturday & Sunday’s do incur a higher fee.

We ask that all accounts be paid on the day and we can arrange for the Medicare rebate to be put in your account within 24 hours.

In addition to the consultation, further cost may be incurred through investigations, procedures, treatments or specialist consultations.

We accept Visa, Mastercard and EFTPOS but we do not accept Diners Club and American Express cards.

Our practice understands there are sometimes extenuating circumstances resulting in the failure to attend an appointment, however failure to cancel an appointment without adequate notice or failure to attend without notice does incur a $50 fee.

Mon: 8.30am – 6.00pm
Tue: 8.30am – 6.00pm
Wed & Thu: 8.00am – 7.00pm
Fri: 8.30am – 5.30pm
Sat: 8.30am –12.00pm
Sun: 9.00am – 1.00pm

Our appointments are scheduled at 15 minute intervals, but we keep times open to fit in urgent problems. We request that all patients come to the reception desk on arrival.

If you require more time, or are new to the Practice, please request a longer appointment. We are aware that your time is valuable and always endeavour to minimise waiting times.

Occasionally your own doctor may be unavailable, however, we function as a cohesive team and continuity of care will always be maintained when seeing another doctor.

Glen Iris Medical Group welcomes new patients.

New patients require a 30 minute appointment and our Doctors ask they bring along any medication they are taking to the appointment.

In certain circumstances, our doctors may issue a repeat prescription or re-referral without an appointment.

We now offer an online Script & Referral Request service for existing patients who meet certain criteria.

Please note there is a 2 to 4 business day turnaround time for a script or referral without an appointment. If you require something more urgently, or if you require more than 1 script or referral, you will need to book an appointment instead.

There is a charge of $25 for this service. 

It is illegal to back date a referral, please ensure your referral is current.

Patients are asked to phone in for their test results. Doctors will leave a message for staff to pass on to patients.

Doctors can be contacted for After Hours Emergencies until 11.00pm mid-week by contacting the practice (03)9509 7633.

Overnight, Locum Doctors provide an emergency home visiting service, to access this service please call (03)9509 7633.

Cabrini Hospital Emergency Department – Ph: (03) 9509 1500.

Epworth Hospital Emergency Clinic – Ph: (03) 9426 6302.

Please note that these are both Private Hospitals so there will be an out of pocket facility fee.

The Alfred Hospital, Monash Medical Centre and the Royal Children’s Hospital all have an accident and emergency department.

In an Emergency please call 000 for an ambulance

The practice has a recall/reminder system available and it is our policy to enrol patients in this system unless otherwise advised by the patient.

200m walk from the Wattletree Road No 5 Tram, 200m walk from the High Street No. 6 Tram

Glen Iris Medical Group is committed to provide education to Medical Students and Nursing students.

Patients will be asked when they make their appointment if they consent to have a medical student in the consultation and again when they arrive for their appointment.